Most Common Issues Using House Movers in London

by | Mar 8, 2024

Moving to a new home should be an exciting adventure, but sometimes it’s marred by the frustrations of dealing with house movers. You know the feeling – waiting for hours for them to show up, only to find your precious belongings mishandled or damaged. These experiences are all too common among customers, and they’re often left feeling frustrated and let down. Let’s delve into the most frequent complaints people have about house movers, shedding light on what to watch out for to ensure a smoother transition to your new abode.

What Size Van To Move Home

The House Movers Didn`t Come

Experiencing a no-show from your moving company on the day of your move, along with their unresponsiveness over the phone, can be incredibly stressful and disruptive. Such an event not only throws a wrench in your plans but also leaves you feeling abandoned and uncertain about the next steps to take. The distress of waiting for movers who fail to appear, combined with the frustration of being unable to contact them, can be exceedingly distressing.

Should you find yourself ghosted by your moving company, it’s crucial to immediately start contacting alternative movers, especially if you’re working against a tight schedule. Also don`t forget once the move is complete to hold the negligent company responsible for their lack of professionalism.

What does Movivan Removals do in this situation?

We have never left a customer stranded waiting for us. In our almost 10 years we have forgotten to put 2-3 moves on our diary, but we always manage to send a team within 2 to 3 hours.

Aggressive and Rude Behaviour By The House Movers

Dealing with house movers lacking professionalism can worsen an already tough situation. From offensive language to disrespect towards you or your belongings, rudeness can leave a lasting negative impression and may even lead to damage due to carelessness.

To tackle this, address rudeness promptly by directly confronting the movers or contacting their company’s management. Remember, you deserve respect throughout the moving process. Clear communication about expectations and boundaries can set a more positive tone.

Solution:

  • Address the Movers: Politely but firmly communicate concerns about disrespectful behaviour.
  • Contact Management: If the issue persists, inform the company’s management.
  • Document Damage: Thoroughly document any damage caused by negligence.
  • Seek Alternatives: Consider hiring a different moving company if issues persist.

Hidden Fees And Being Overcharged

Watch out for hidden fees when hiring house movers to avoid unexpected expenses beyond the agreed-upon amount. This is a common issue when seeking professional assistance.

To avoid these surprises, always request a detailed, written quote that lists all services and costs. Ensure you fully understand the terms to prevent unforeseen expenses on moving day.

Before signing contracts, ask about additional charges and demand transparent pricing. By being proactive and clarifying all potential costs upfront, you can prevent exceeding your budget and avoid unexpected financial burdens during your move.

Hidden Fees And Being Overcharged

Many people complain that when they hire house movers, the workers are too slow and not strong enough. They get frustrated because the movers don’t seem to make progress quickly. Also, some say the movers can’t lift heavy things properly, which can cause delays and damage to belongings, making the moving process even harder.

Solution: As a customer, you could consider researching and choosing a company with a reputation for efficient and strong movers. Additionally, communicate your expectations and timeline with the moving company beforehand to minimize potential issues during the move.

Van Not Big Enough

Underestimating the size of your move can cause problems like not having enough space in the moving van or lorry. This leads to extra trips, delays, and more stress. This is very often the case when you have given your details over the phone and no prior visit has been arranged by the house movers. People always forget to list lots of small items around the house or the garden, which when added to the rest can make a big difference in the final volume. Every year we have customers who have forgotten to tell us about the garage or the attic.

So how this issue can be avoided?

  • Arrange a Survey: Have the moving company conduct a survey of your belongings before the move. This allows them to accurately assess the volume of items and assign an appropriately sized vehicle.

  • Detailed Inventory List: Provide the moving company with a comprehensive inventory list that includes every item to be moved. This ensures they have a clear understanding of your requirements and can allocate the right resources for the job.

Items Went Missing During The Move

If you’ve ever lost things during a move, it can be upsetting. Losing stuff during a move happens a lot and can make you feel worried and stressed out. Sometimes movers might lose things by accident because they’re not being careful or organized, which can be really upsetting for you.

How does Movivan solve the problem?

Movivan solves the problem of lost belongings during a move by implementing a meticulous tracking and organization system. Each item is carefully inventoried and tracked throughout the entire moving process, ensuring nothing gets misplaced.

Additionally, Movivan Removals employs highly trained and responsible movers who handle your belongings with care and attention. By prioritizing organization and professionalism, we aim to provide a stress-free moving experience and minimize the risk of lost items.

Damaged Or Scratched Furniture

When home moving to London, some of the properties can be a real challenge. Also, many times customers have made property amendments and taking large furniture can be a nightmare. And of course, sometimes purely the team was not careful enough and created damage which otherwise have been easily avoided.

Solution: To prevent damages and scratches to furniture during home moving with house movers, ensure thorough protective wrapping of all items, employ proper handling techniques, and supervise secure loading and unloading processes. Any items that are too big must be disassembled when possible. Clear communication of specific handling instructions to movers beforehand is essential for minimizing the risk of damage during the relocation process.

Items Unloaded Outside Of The Property

The movers unloaded everything outside, leaving it exposed to potential damage from weather conditions or theft. This oversight could result in belongings being damaged or lost before they’re brought into the house. It’s important to communicate with the movers beforehand to ensure items are unloaded in a secure and protected area.

Solution: Even in times when the customer is refusing to pay we still unload all items to the relevant rooms. In all of Movivan`s history, this has never happened! 

The Furniture Was Assembled So Poorly

Discovering whether the beds or the wardrobes are not assembled properly can be very problematic. The dressers wobbled, the bed frame creaked, and the dining table leaned precariously. The haphazard assembly not only jeopardized the functionality of your furniture but also posed safety risks. Having to invest in new furniture due to the movers’ negligence added unnecessary expenses to your already stressful moving process.

Solution: Our removal men have seen it many times by going to a job where they need to dismantle furniture which was badly assembled by other movers or even the customer.

When our house moving team finds the furniture which has to be dismantled and assembled has a risk of damage or the assembly would not be possible due to being old, we always advise the customer to replace it with a piece of new furniture or our movers can do it but it will be only by the customer`s permission and accepting the risk.

The Furniture Was Assembled So Poorly

Discovering whether the beds or the wardrobes are not assembled properly can be very problematic. The dressers wobbled, the bed frame creaked, and the dining table leaned precariously. The haphazard assembly not only jeopardized the functionality of your furniture but also posed safety risks. Having to invest in new furniture due to the movers’ negligence added unnecessary expenses to your already stressful moving process.

Solution: Our removal men have seen it many times by going to a job where they need to dismantle furniture which was badly assembled by other movers or even the customer.

When our house moving team finds the furniture which has to be dismantled and assembled has a risk of damage or the assembly would not be possible due to being old, we always advise the customer to replace it with a piece of new furniture or our movers can do it but it will be only by the customer`s permission and accepting the risk.

Mattress Damaged After The Move

Sometimes customers find their mattresses unusable after the move. This happens because the mattress might get handled roughly by the movers. Sometimes, it gets stained or dirty too. Even though mattresses are usually tough, they can still get harmed if not handled properly like bending during the transport or placing heavy items on top when placed inside storage. This leaves the person needing to buy a new mattress, which can be frustrating. It shows how important it is to hire movers who take good care of your stuff during the move.

How we solve the issue?

Before we place the mattress into our removal van our trained movers inspect and wrap the mattress to protect it from dirt, dust and water. If we find the mattress is already damaged, we notify the client before moving it out of the property.

Our removal men try not to bend the mattresses when they are taking the corners on your property and when this is not avoidable, we notify the client.

Inside the van or our London storage, the mattress is always protected and left straight avoiding any sharp or heavy objects.

New Property Carpets Badly Damaged

The UK is famous for its ever-changing weather. It could be sunny at 10 am and raining heavily at lunchtime. If you hire movers who do not respect your property and have no customer service attitude, they might ignore your warnings about your freshly installed carpets and make them dirty. Even worse, they might drag the furniture and create even worse damage. Some customers in the past have reached out to us not to be like the previous guys, so we listen.

How we solve the issue?

All our removal men are trained and they have various options to protect your carpets. We offer floor covers which cost a little on top, but is the best way to protect your floors. Our movers always have shoe covers and in the worst-case scenario, when going into your property, they can take their shoes off.

Regarding the furniture- we simply do not drag any furniture for any reason!

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